Customer Service/ Patient Accounts

Medical Data Systems; Melbourne (FL); On-site; USD 31,000 - 43,000; Full time

Benefits offered by this job

Paid Time Off/Vacation

401K match 50% up to 6%

Health, Dental, Life, Vision insurance

Short-term disability insurance

Tuition Reimbursement

Professional Development Assistance

Annual reviews

Job summary

Medical Data Systems is seeking a customer service representative to handle patient accounts in Melbourne, FL. You will speak with patients to resolve balances, process payments, and negotiate payment plans in a non-remote, on-site role. A training program and potential bonuses accompany the base hourly pay of $15.

Benefits include health, dental, life, and more. We value reliability and proactive problem solving in a fast-paced healthcare finance environment.

Qualifications

• High school diploma or equivalent.
• Regular attendance and punctuality are essential.
• Self-motivated and goal oriented.
• Detail oriented with problem-solving mindset.
• Assertive and decisive in decision making.
• Inquisitive and proactive in asking questions to resolve issues.
• Able to overcome objections and stay focused on daily goals.
• Excellent negotiating and persuasive skills.
• Adhere to all FDCPA and HIPAA regulations and procedures.
• Solid PC and Internet experience.

Responsibilities

• Take calls from patients and help them resolve hospital balances.
• Answer account questions, accept payments and explain billing details.
• Negotiate and set up payment plans when needed.

Skills

Customer service

Negotiation

Persuasion

Problem solving

Detail oriented

Self-motivated

Strong communication

Education

High school diploma or equivalent

Job description

CUSTOMER SERVICE - PATIENT ACCOUNTS

Opportunities available in Melbourne, Florida

Are you outgoing? Love helping people?

If so, we have a rewarding Career waiting for you!

At Medical Data Systems, your success is our success. With our training program, we teach individuals how to become a Successful, Professional Customer Service Representative who can intelligently discuss patient accounts with guarantors. Hourly pay ($15.00 per hour) plus Unlimited bonus potential! Bonuses are based on Your Ability and Determination.

This job offers a rewarding and challenging environment. We take calls from patients and help them resolve their hospital balances. We answer account questions, take payments and negotiate payment plans when necessary. The people we speak with are Recent Patients and are NOT Considered Delinquent with the Hospital. The work is very similar to working in the Business Office of a Hospital.

MDS is a proven, trusted and innovative leader in revenue cycle management. For more than 3 decades MDS has successfully partnered with multiple hospitals and respected health systems across the nation. We are vigorously committed to your success and the success of our clients.

PLEASE NOTE THAT THIS IS NOT A REMOTE POSITION!

What we offer you...

• Hourly base pay, plus un-capped bonus potential! Your bonus is based on your performance!
• Annual reviews
• Paid Time Off/Vacation
• 401K match 50% up to 6%
• Insurance – Health, Dental, Life, Vision, and short- term disability
• Tuition Reimbursement
• Professional Development Assistance – We help you grow!

What we expect from you...

• High school diploma or equivalent.
• Regular and reliable attendance – attendance & punctuality is an essential job function.
• Self-Motivated / Goal Oriented / Detail Oriented – seeking DOERS, not triers.
• Assertive – Comfortable being the decision maker.
• Inquisitive – Confident with asking questions to become a problem solver.
• Ability to overcome objections and remain focused on daily goals.
• Excellent negotiating and persuading skills.
• Adhere to all required FDCPA and HIPAA regulations and system procedures.
• Solid working PC and Internet experience.

MDS is always interested in meeting individuals who can enhance and help grow our businesses. We invite you to explore our opportunities and learn more about the benefits of being a part of Medical Data Systems.

To sustain our growth, we need the best-of-the-best in every area of our business. Our policy is to promote from within and encourage our associates to be their best. If you are motivated and have the drive, you will have the opportunity to build a career with our organization.

Medical Data Systems

We are a proven, trusted and innovative leader in revenue cycle management.

Equal opportunity employer