Call Center Customer Service

World Travel & Connect; Melbourne (FL); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Hourly pay + bonus potential

Annual reviews

Paid time off

401K match 50% up to 6%

Health insurance

Dental insurance

Life insurance

Vision insurance

Short-term disability

Tuition reimbursement

Professional development assistance

Job summary

Medical Data Systems in Melbourne, FL is seeking a Customer Service Representative to handle inbound calls from patients, resolve hospital balances, and answer account questions. The position emphasizes accuracy, empathy, and adherence to regulatory guidelines.

You will be trained through our program to become a successful CSR. The role offers an hourly base pay of $15.00 plus bonus, with a comprehensive benefits package and opportunities for growth within the organization.

Qualifications

• High school diploma or equivalent.
• Regular and reliable attendance — essential job function.
• Self-motivated, goal oriented, detail oriented; able to make decisions.

Responsibilities

• Handle inbound calls from patients to resolve hospital balances.
• Answer patient account questions and assist in setting up payment plans.
• Adhere to FDCPA and HIPAA regulations and company procedures.

Skills

Attentive Listening

Strong Communication

Problem Solving

Self-Motivated

Education

High School Diploma

Job description

CUSTOMER SERVICE REPRESENTATIVE

Opportunities available in Melbourne, Florida

Are you outgoing? Love helping people? If so, we have a rewarding Career waiting for you!

At Medical Data Systems, your success is our success. With our training program, we teach individuals how to become a successful Customer Service Rep in a professional manner. Hourly pay ($15.00 per hour) plus bonus! This job offers a fun and challenging environment. Take mostly INBOUND calls from patients and help them resolve their hospital balances. Answer patient account questions and assist in setting up payment plans when necessary. The people we speak with are NOT Delinquent with the Hospital and typically are calling us to with questions or to make a payment.

MDS is a proven, trusted and innovative leader in revenue cycle management. For more than 3 decades MDS has successfully partnered with multiple hospitals and respected health systems across the nation. We are vigorously committed to your success.

• PLEASE NOTE THAT THIS IS NOT A REMOTE POSITION!***

What We Offer You…

• Hourly base pay, plus bonus potential! Your bonus is based on your performance!
• Annual reviews
• Paid Time Off/Vacation
• 401K match 50% up to 6%
• Insurance – Health, Dental, Life, Vision, and short- term disability
• Tuition Reimbursement
• Professional Development Assistance – We help you grow!

What We Expect From You…

• High school diploma or equivalent
• Regular and reliable attendance – attendance & punctuality is an essential job function
• Self-Motivated / Goal Oriented / Detail Oriented – seeking DOERS, not triers
• Assertive – Comfortable being the decision maker
• Inquisitive – Confident with asking questions to become a problem solver
• Ability to overcome objections and remain focused on daily goals
• Excellent negotiating and persuading skills
• Adhere to all required FDCPA and HIPAA regulations and system procedures
• Solid working PC and Internet experience

MDS is always interested in meeting individuals who can enhance and help grow our businesses. We invite you to explore our opportunities and learn more about the benefits of being a part of Medical Data Systems.

To sustain our growth, we need the best-of-the-best in every area of our business. Our policy is to promote from within and encourage our associates to be their best. If you are motivated and have the drive, you will have the opportunity to build a career with our organization.

Medical Data Systems

We are a proven, trusted and innovative leader in revenue cycle management.

Equal opportunity employer