Patient Accounts Specialist - Payments & Negotiation

Medical Data Systems; Melbourne (FL); On-site; USD 31,000 - 43,000; Full time

Benefits offered by this job

Paid Time Off/Vacation

401K match 50% up to 6%

Health, Dental, Life, Vision insurance

Short-term disability insurance

Tuition Reimbursement

Professional Development Assistance

Annual reviews

Job summary

Medical Data Systems is seeking a customer service representative to handle patient accounts in Melbourne, FL. You will speak with patients to resolve balances, process payments, and negotiate payment plans in a non-remote, on-site role. A training program and potential bonuses accompany the base hourly pay of $15.

Benefits include health, dental, life, and more. We value reliability and proactive problem solving in a fast-paced healthcare finance environment.

Qualifications

• High school diploma or equivalent.
• Regular attendance and punctuality are essential.
• Self-motivated and goal oriented.
• Detail oriented with problem-solving mindset.
• Assertive and decisive in decision making.
• Inquisitive and proactive in asking questions to resolve issues.
• Able to overcome objections and stay focused on daily goals.
• Excellent negotiating and persuasive skills.
• Adhere to all FDCPA and HIPAA regulations and procedures.
• Solid PC and Internet experience.

Responsibilities

• Take calls from patients and help them resolve hospital balances.
• Answer account questions, accept payments and explain billing details.
• Negotiate and set up payment plans when needed.

Skills

Customer service

Negotiation

Persuasion

Problem solving

Detail oriented

Self-motivated

Strong communication

Education

High school diploma or equivalent

Job description

Medical Data Systems is seeking a customer service representative to handle patient accounts in Melbourne, FL. You will speak with patients to resolve balances, process payments, and negotiate payment plans in a non-remote, on-site role. A training program and potential bonuses accompany the base hourly pay of $15.

Benefits include health, dental, life, and more. We value reliability and proactive problem solving in a fast-paced healthcare finance environment.