Customer Service Pro | ERP & Order Support (Day Shift)

Zenex International; Cleveland (OH); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

401(k) with Company Match

Health, Dental and Vision Insurance

Company Paid Life Insurance

Company Paid Long Term Disability

Available Voluntary - Life Insurance,

Paid Time Off

8 Paid Holidays

Job summary

GM Industrial LLC in Cleveland, OH seeks a Customer Service Representative to engage with customers by phone or email, resolving non-technical issues and guiding them through order processes.

You will use CRM and ERP systems, coordinate with sales, manufacturing, and shipping, and handle backorders or delays while maintaining accurate records. This is a full-time role with opportunities for growth in a manufacturing environment.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of general work experience preferred.
• Strong verbal and written communication skills.
• Ability to multi-task and manage time effectively.

Responsibilities

• Manages large amounts of incoming phone calls.
• Process International paperwork.
• Identifies and assesses customers' needs to achieve satisfaction.
• Works closely with sales, manufacturing, and shipping to maintain order accuracy and product availability.
• Handles customer questions and complaints, providing appropriate answers and solutions; follows up to ensure resolution.
• Uses CRM/ERP to record activities and research information.
• Notifies customers of backorders or delivery delays.

Skills

Team oriented

Detail oriented

Phone handling

ERP familiarity

Customer focus

Education

High school diploma or equivalent

1-2 years general work experience

Tools

ERP systems

Job description

GM Industrial LLC in Cleveland, OH seeks a Customer Service Representative to engage with customers by phone or email, resolving non-technical issues and guiding them through order processes.

You will use CRM and ERP systems, coordinate with sales, manufacturing, and shipping, and handle backorders or delays while maintaining accurate records. This is a full-time role with opportunities for growth in a manufacturing environment.