Customer Service Representative

dormakaba International Holding AG; Chino (CA); On-site; USD 27,552 - 33,751; Full time

Benefits offered by this job

Medical, Dental, Vision, Life and Disability Insurance

Paid Vacation and Personal Time Off

401k Matching plan

Tuition Reimbursement Program

LinkedIn Learning courses access

Employee Assistance Programs

Job summary

dormakaba International Holding AG seeks a Customer Service Representative in Chino, CA. This position involves providing service and support to customers, managing order processing accurately, and maintaining quality interactions via phone and email.

The ideal candidate possesses a high school diploma and has at least 2 years of related experience, with strong communication skills and proficiency in Microsoft Office. Benefits include medical coverage from day one and a robust 401k matching plan.

Qualifications

• 2+ years of related experience in customer service.
• Ability to learn ERP systems and proficiency in Microsoft Office.

Responsibilities

• Provide service and support to customers via phone and email.
• Process and verify customer orders accurately.
• Maintain professionalism and rapport with customers.

Skills

Strong verbal and written communication skills

Proficient in Microsoft Office applications

Education

High school diploma/GED or associate’s degree in business

Tools

ERP systems

Job description

Position Overview

dormakaba is seeking a Customer Service Representative based in Chino, CA. The Customer Service Representative is responsible for providing service and support to customers through phone and email interactions and/or order processing activities. The individual will be responsible for assisting customers with the ordering process including, processing, verifying, and changing orders when necessary while delivering a pleasant experience that will foster a lasting relationship between the customer and Alvarado.

HIRING SALARY RANGE: Base Salary $20.00 - $24.50 hourly (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) Please visit our career site for more information on benefits.

What you will do

• Builds relationships and positively interacts and communicates with customers, both internal and external
• Receives, processes, and verifies the accuracy of orders from customers utilizing the company’s software system and customer purchase orders
• Answers incoming customer calls or emails regarding orders, invoices, product, and other general inquiries
• Maintains a high level of professionalism with customers and establishes a positive rapport with every caller
• Works with leadership to stay updated on product knowledge and be informed of any changes in company programs and policies

What we require

• High school diploma/GED equivalent with 2+ years of related experience or associate’s degree in business
• Strong verbal and written communication skills
• Proficient in Microsoft Office applications, Outlook, Word, and ability to learn ERP systems

What we prefer

• Previous manufacturing experience

What we offer

• Taking Care of our Employees on Day One with Medical, Dental, Vision, Life and Disability Insurance coverage options. No waiting periods!
• Your health is our priority, we offer Medical Wellness Programs to aid in your well‑being
• Vacation and Personal Time Off
• We support your growing family; we provide Parental Leave for Moms and Dads!
• Wisely plan for your future with our 401k Matching plan beginning on Day One
• Supporting your career development with our Tuition Reimbursement Program
• Robust culture supporting internal advancement with our Learn and Grow Program
• 24/7 access to over 15,000 LinkedIn Learning courses to assist in your professional development and to expand on your individual interests.
• Employee Assistance Programs
• Voluntary Legal Insurance
• Unlimited Referral Reward Bonuses
• Corporate Discounts for shopping, travel and more!

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access management – as a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. With over 160 years of experience and a focus on excellence and innovation, we offer exciting opportunities to grow in an environment where you can make a real impact. At dormakaba, you are encouraged to take initiative, develop your skills, and build your career alongside 16,000 experts worldwide who are setting industry standards every day.

Work in a place where you matter – apply now!