Customer Success & Order Support Specialist

ProKatchers LLC; Brea (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

ProKatchers LLC in California is seeking a Customer Service Representative to support order processing and customer inquiries at our Brea site for a 4-month term. You will handle phone calls, fax and EDI orders, and ensure accurate entry of standing orders and special pricing for a defined region.

As part of the team, you will assist field sales and service reps, confirm delivery Proof of Delivery when needed, maintain department and personal accuracy, and stay informed on our products and any

Qualifications

• Answering phones in a timely and efficient manner.
• Processing customer orders via fax, EDI and phone.
• Entry of all standing orders and special pricing agreements for a designated region.
• Supporting the field reps (both sales and service) with day to day inquiries and placing of their orders; proof of delivery of shipments as needed.
• Maintain level of accuracy both as a department and individually.
• Knowledgeable on our products and special projects as deemed necessary by manager

Responsibilities

• Answer incoming calls promptly and professionally.
• Process customer orders via fax, EDI and phone.
• Enter standing orders and pricing agreements for a region.
• Support field reps with inquiries and order placement; verify proof of delivery as needed.
• Maintain departmental and personal accuracy.
• Stay informed on products and special projects as directed by manager.

Skills

Phone communication

Order processing

Data entry

Customer service

Job description

ProKatchers LLC in California is seeking a Customer Service Representative to support order processing and customer inquiries at our Brea site for a 4-month term. You will handle phone calls, fax and EDI orders, and ensure accurate entry of standing orders and special pricing for a defined region.

As part of the team, you will assist field sales and service reps, confirm delivery Proof of Delivery when needed, maintain department and personal accuracy, and stay informed on our products and any