Customer Service & Orders Specialist

The Hillman Group; York (York County); On-site; USD 21,000 - 28,000; Full time

Job summary

The Hillman Group is seeking a Customer Service Representative in York, PA to handle high-volume inbound requests, take orders online, answer product questions, input orders, process payments, and help maintain healthy sales margins. You will coordinate with outside sales staff to meet customer needs and ensure accurate, timely order fulfillment.

You will also assist with quotes, invoicing, returns, and pricing communications while supporting other site operations with a focus on accuracy and

Qualifications

• High School Diploma or equivalent is required.

Responsibilities

• Communicates with customers to determine product needs.
• Communicate Order Status with customer
• Works with outside sales representatives to fulfill customers’ needs.
• Inputs customer’s orders into computer system.
• Works with customers and shipping personnel to determine when / if orders should be split.
• Processes orders, invoices, payments.
• Forwards invoices from vendors to appropriate finance personnel.
• Assists with order returns and credits with finance.
• Evaluates inventory cost and sale pricing to ensure correct profit margin
• Communicates with customers regarding pricing
• Prepares quotations for customers
• Able to answer questions concerning product application and proper usage and support Field Service staff with display materials.
• Quickly answer customer questions concerning product usage and specifications.
• Review and know multiple merchandising components by customer to support customer displays.
• Perform other duties to ensure successful site operations.

Skills

Customer service

Communication

Team collaboration

Problem solving

Time management

Education

High School Diploma or equivalent

Job description

The Hillman Group is seeking a Customer Service Representative in York, PA to handle high-volume inbound requests, take orders online, answer product questions, input orders, process payments, and help maintain healthy sales margins. You will coordinate with outside sales staff to meet customer needs and ensure accurate, timely order fulfillment.

You will also assist with quotes, invoicing, returns, and pricing communications while supporting other site operations with a focus on accuracy and