Hybrid Customer Experience & Order Coordinator

Hillenbrand, Inc.; Sidney (OH); Hybrid; USD 42,000 - 66,000; Full time

Job summary

Hillenbrand, Inc., through Coperion, seeks a Customer Engagement Coordinator in Sidney, OH, to enhance customer satisfaction by managing inquiries and coordinating with sales and internal teams. The role emphasizes accurate entry of customer orders into the order management system and close communication with customers.

The position involves post-order activities, order status updates, and collaboration with Aftermarket and Outside Sales Representatives to ensure timely resolutions and strong

Qualifications

• Customer service experience or equivalent.
• Strong communication and coordination abilities.
• Attention to detail and accuracy in data entry.

Responsibilities

• Review purchase orders for accuracy and enter orders into the OMS.
• Provide customer service and manage post-order activities including acknowledgments and EMAs.
• Coordinate with Sales and internal departments to resolve inquiries and issues.
• Track orders, communicate ship dates, and handle change orders and RMAs as needed.

Job description

Hillenbrand, Inc., through Coperion, seeks a Customer Engagement Coordinator in Sidney, OH, to enhance customer satisfaction by managing inquiries and coordinating with sales and internal teams. The role emphasizes accurate entry of customer orders into the order management system and close communication with customers.

The position involves post-order activities, order status updates, and collaboration with Aftermarket and Outside Sales Representatives to ensure timely resolutions and strong