Customer Experience Specialist – Orders & Resolution

Bomb Party Official

Pike Road (AL)

On-site

USD 32,000 - 42,000

Full time

9 days ago

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Benefits offered by this job

Paid time off

401(k) with match

Employee assistance program

Insurance (medical, dental, vision,</n

Job summary

Bomb Party Official is seeking a reliable and motivated Customer Support Representative to join our on-site team in Alabama. You will handle inquiries, assist with order processing, and provide product information to customers and Representatives.

In this role, you will troubleshoot issues with empathy, collaborate with cross-functional teams, and maintain accurate records while aiming to exceed response and resolution targets in a fast-paced environment.

Qualifications

Excellent written and verbal communication with customers and reps.
Ability to multitask and meet deadlines in a fast-paced environment.
Strong attention to detail and accuracy in records and orders.

Responsibilities

Respond to customer inquiries via email, chat, and phone; assist with order processing.
Provide product information, pricing, and availability to customers and reps.
Troubleshoot issues; resolve concerns with empathy and efficiency.
Collaborate with internal teams to resolve complex customer problems.
Keep accurate records of customer interactions and transactions.
Identify process improvements to enhance customer experience.
Meet or exceed performance metrics for response and resolution times.