Senior Customer Service & Solutions Lead

Genuine Parts Company; Birmingham (AL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Healthcare

401(k)

Tuition reimbursement

Vacation

Sick leave

Holiday pay

Job summary

Genuine Parts Company in Birmingham, AL is seeking a Senior Customer Service Representative to respond to customer inquiries, quote products, and enter orders, ensuring accurate understanding of needs and timely fulfillment. The role requires strong communication and computer skills and the ability to coach less experienced staff.

Five or more years of related experience and a high school diploma or GED are typically required.

Qualifications

• Typically requires a high school diploma or GED and five or more years of related experience.

Responsibilities

• Respond to complex customer inquiries regarding products, provide quotes, and handle order entry.
• Place customer orders by phone, fax, email, electronic methods, or walk-in.
• Influence gross profit by negotiating sale and purchase prices within defined parameters.
• Adjust non-contract pricing to meet customer demands while maximizing profit.
• Build relationships to drive repeat business and improve processes.
• Ensure appropriate inventory levels are maintained for customers.
• Expedite backorders and prepare orders for shipment.
• Source products from branch, distribution center, or supplier inventories.
• Determine cost-effective shipping methods for customer orders.
• May handle customer returns and may be assigned to one customer.
• Provide coaching and guidance to less experienced CSRs.
• Assist colleagues with addressing customer needs and resolving issues.
• May be responsible for quality and/or safety in the branch.
• Perform other duties as assigned.

Skills

Reliability/organization

Communication skills

Multi-tasking/time management

Computer skills

Negotiation skills

Product knowledge

Education

High school diploma or GED

Job description

Genuine Parts Company in Birmingham, AL is seeking a Senior Customer Service Representative to respond to customer inquiries, quote products, and enter orders, ensuring accurate understanding of needs and timely fulfillment. The role requires strong communication and computer skills and the ability to coach less experienced staff.

Five or more years of related experience and a high school diploma or GED are typically required.