Order Processing & Customer Support Specialist

Clear Destination Inc.; Columbus, Northern (GA, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Imperial Brady in Columbus, GA is seeking a Customer Service Representative to interact with customers and sales reps by phone and email, process orders, and provide information in response to inquiries. The role requires strong data entry and order processing accuracy, with on-site hours Monday–Friday 8:00 am–5:00 pm.

You will handle order entry from multiple formats, verify data against source documents, and generate order acknowledgments while maintaining production and accuracy standards.

Qualifications

• Customer service experience is required or preferred.
• Data entry experience is required or preferred.
• Excellent communication skills are required.
• Proficiency in MS Office or similar software is beneficial.

Responsibilities

• Answer phones in a polite, professional manner.
• Enter and process orders accurately from multiple formats.
• Verify data against source documents and resolve discrepancies.
• Generate order acknowledgments and communicate with Sales Reps.
• Maintain knowledge of Imperial Brady products and common acronyms.
• Meet production and accuracy standards.

Skills

Customer service

Data entry

Communication

Education

High school diploma / GED

Tools

MS Office

Job description

Imperial Brady in Columbus, GA is seeking a Customer Service Representative to interact with customers and sales reps by phone and email, process orders, and provide information in response to inquiries. The role requires strong data entry and order processing accuracy, with on-site hours Monday–Friday 8:00 am–5:00 pm.

You will handle order entry from multiple formats, verify data against source documents, and generate order acknowledgments while maintaining production and accuracy standards.