Customer Service Support

Imperial Brady; Meadow Woods (FL); On-site; USD 29,000 - 42,000; Full time

Job summary

Imperial Brady in Orlando, FL is seeking a Customer Service Support to interact with customers, process orders, and provide information about products and services. The role supports sales and profitability by recommending complementary items and promotions.

Typical schedule is Monday–Friday, 8:00 am–5:00 pm. Strong communication and data entry skills are essential to success in this position.

Qualifications

• High school diploma or equivalent is required.
• 2 years of customer service experience.
• Proficiency with MS Office and familiarity with other software.
• 2 years of data entry experience.
• Excellent communication skills.
• Outgoing personality and helpful attitude.

Responsibilities

• Answer customers’ calls promptly and professionally.
• Interface with customers by telephone, electronically, or face-to-face.
• Suggest new products and participate in promotions to increase sales.
• Provide substitutions for out-of-stock or discontinued items to optimize fill rates.
• Escalate issues to the customer service manager when needed.

Skills

Customer service

Data entry

MS Office

Communication

Team player

Education

High school diploma or equivalent

Tools

MS Office

Job description

Imperial Brady has a Customer Service Support role available in Orlando, FL! Join a strong and continuously evolving team that helps our business grow. If you’re looking for your next opportunity, Imperial Brady is a great place to take that next step.

The Customer Service Support will interact with customers, process orders, and provide information in response to customers’ inquiries, concerns, and requests about our products and services.

The schedule for this position is Monday through Friday from 8:00 am until 5:00 pm.

You will:

• Answer customers’ calls in a prompt, friendly, and professional manner.
• Interface with customers by telephone, electronically, or face-to-face
• Assist in increasing sales and profitability for each account by suggesting new and complementary products and by participating in sales promotions.
• Optimize fill rates by providing substitutions for out-of-stock or discontinued items
• When necessary, escal­ate customer information, problems/needs, and requests to the customer service manager.

You have:

• High school diploma, GED, or equivalent
• 2 years of customer service experience
• Proficiency in MS Office and familiarity with using other software
• 2 years of data entry experience
• Excellent communication skills
• An outgoing personality, an eager attitude to help others