Customer Service Support

Imperial Brady; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Life insurance

Paid time off

Educational reimbursement

Paid family leave

Adoption assistance

Job summary

Imperial Brady in Orlando, FL is seeking a Customer Service Support to join a growing team that handles orders and inquiries about our products and services. The role offers weekday hours from 8:00 am to 5:00 pm and a dynamic environment with opportunities to learn and advance.

You will answer calls, interface with customers by various channels, suggest products, help with substitutions, and escalate issues to the customer service manager as needed.

Qualifications

• 2 years of customer service experience.
• Proficiency in MS Office and familiarity with using other software.
• 2 years of data entry experience.
• Excellent communication skills.
• An outgoing personality, an eager attitude to help others.

Responsibilities

• Answer customers’ calls in a prompt, friendly, and professional manner.
• Interface with customers by telephone, electronically, or face-to-face
• Assist in increasing sales and profitability for each account by suggesting new and complementary products and by participating in sales promotions.
• Optimize fill rates by providing substitutions for out-of-stock or discontinued items.
• When necessary, escalate customer information, problems/needs, and requests to the customer service manager.

Skills

Customer service

Communication

Outgoing personality

Education

High School Diploma

Tools

MS Office

Job description

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution—delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus. #imperialbradyjobs

• All correspondence will come directly from Imperial Brady and not a personal email address.

Imperial Brady has a Customer Service Support role available in Orlando, FL! Join a strong and continuously evolving team that helps our business grow. If you’re looking for your next opportunity, Imperial Brady is a great place to take that next step.

The Customer Service Support will interact with customers, process orders, and provide information in response to customers’ inquiries, concerns, and requests about our products and services.

The schedule for this position is Monday through Friday from 8:00 am until 5:00 pm.

You Will

• Answer customers’ calls in a prompt, friendly, and professional manner.
• Interface with customers by telephone, electronically, or face-to-face
• Assist in increasing sales and profitability for each account by suggesting new and complementary products and by participating in sales promotions.
• Optimize fill rates by providing substitutions for out-of-stock or discontinued items
• When necessary, escalation customer information, problems/needs, and requests to the customer service manager.

You Have

• High school diploma, GED, or equivalent
• 2 years of customer service experience
• Proficiency in MS Office and familiarity with using other software
• 2 years of data entry experience
• Excellent communication skills
• An outgoing personality, an eager attitude to help others

We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.

Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

Massachusetts Applicants

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.