Customer Service Support

Imperial Dade; Lihue, Northern (HI, KY); Hybrid; USD 28,000 - 29,000; Full time

Job summary

Imperial Brady in Lihue, HI is seeking a Customer Service Support to join a growing team in the office. The role involves interacting with customers, processing orders, and providing information about products and services.

Scheduled Monday through Friday, 8:00 am–5:00 pm, the position offers an hourly pay range of $20.00–$21.00 and opportunities to assist in sales and customer relations while supporting account profitability.

Qualifications

• 2 years of customer service experience
• High school diploma, GED, or equivalent
• Proficiency in MS Office and familiarity with using other software
• 2 years of data entry experience
• Excellent communication skills
• An outgoing personality, an eager attitude to help others

Responsibilities

• Answer customers' calls in a prompt, friendly, and professional manner.
• Interface with customers by telephone, electronically, or face-to-face
• Assist in increasing sales and profitability for each account by suggesting new and complementary products and by participating in sales promotions.
• Optimize fill rates by providing substitutions for out-of-stock or discontinued items
• When necessary, escalate to the customer service manager.

Skills

Customer service experience

Excellent communication skills

Outgoing personality

Eager attitude to help others

Education

High school diploma

Tools

MS Office

Job description

Imperial Brady has a Customer Service Supportrole available in Lihue, HI! Join a strong and continuously evolving team that helps our business grow. If you're looking for your next opportunity, Imperial Brady is a great place to take that next step.

TheCustomer Service Supportwill interact with customers, process orders, and provide information in response to customers' inquiries, concerns, and requests about our products and services.

The schedule for this position is Monday through Friday, in the office, from 8:00 am until 5:00 pm. The hourly pay rate is $20.00 - $21.00 per hour.

You will:

• Answer customers' calls in a prompt, friendly, and professional manner.
• Interface with customers by telephone, electronically, or face-to-face
• Assist in increasing sales and profitability for each account by suggesting new and complementary products and by participating in sales promotions.
• Optimize fill rates by providing substitutions for out-of-stock or discontinued items
• When necessary, escal... customer service manager.

You have:

• High school diploma, GED, or equivalent
• 2 years of customer service experience
• Proficiency in MS Office and familiarity with using other software
• 2 years of data entry experience
• Excellent communication skills
• An outgoing personality, an eager attitude to help others