Customer Service & Order Support Specialist

Viking Corp; Irving (TX); Hybrid; USD 42,000 - 64,000; Full time

Job summary

Viking Corp in Irving, TX is seeking a Full-Time Customer Service Specialist to manage customer accounts, respond to inquiries by phone, email, or direct interaction, and coordinate with internal teams to meet requirements.

You will process orders, quotations, pricing, and returns, resolve discrepancies, and maintain documentation while contributing to sales opportunities and overall customer satisfaction.

Qualifications

• Minimum of one year of customer service, sales support, or account management experience.
• Experience processing orders, quotations, pricing, returns/credits, and follow-up.
• Experience working with enterprise systems or databases; ERP/JDE experience preferred.
• Experience managing multiple tasks in a fast-paced environment.
• Experience communicating with customers and internal partners to resolve issues.
• Experience applying basic arithmetic in a business context (pricing, quantities).
• Experience using Microsoft Office applications.
• English required for U.S.; Spanish and Portuguese required for Latin America.

Responsibilities

• Processes requests for customer orders, quotations, follow-up on quotations, and returns or credits per company policies.
• Serves as a primary contact for customer inquiries via phone, email, or approved channels.
• Coordinates with sales, fabrication, credit, inventory control, and warehouse to ensure accurate order execution.
• Investigates order entry, pricing, shipping, and billing discrepancies and coordinates solutions through to resolution.
• Uses enterprise systems and available resources to obtain product, pricing, and availability information to support customers.
• Maintains documentation of customer interactions, orders, and resolutions in applicable systems.
• Follows up with customers to provide status updates and manage expectations.

Skills

Customer service

Account management

Order processing

Cross-functional coordination

Microsoft Office

Communication skills

Education

High School/GED

Tools

ERP/JDE systems

Job description

Viking Corp in Irving, TX is seeking a Full-Time Customer Service Specialist to manage customer accounts, respond to inquiries by phone, email, or direct interaction, and coordinate with internal teams to meet requirements.

You will process orders, quotations, pricing, and returns, resolve discrepancies, and maintain documentation while contributing to sales opportunities and overall customer satisfaction.