Industrial Customer Account Specialist

Viking Group, Inc.; Nashville (TN); On-site; USD 45,000 - 65,000; Full time

Job summary

Viking Group, Inc. in Nashville, TN seeks a Customer Account Manager to manage product pricing, availability, and shipping information.

You will be the main contact for customers, answering inquiries by phone, email, or direct interaction in a busy industrial distribution setting. Responsibilities include coordinating with sales, fabrication, credit, inventory control, and warehouse teams to ensure accurate order execution, resolving discrepancies, and maintaining thorough documentation.

Qualifications

• Strong customer service orientation and problem-solving skills.
• Ability to manage customer accounts and coordinate across departments.
• Clear and effective communication with customers and internal teams.
• Experience collaborating with sales, operations, and logistics.

Responsibilities

• Processes requests for customer orders, quotations, follow-up on quotations, and customer returns or credits in accordance with company policies, procedures, and service standards.
• Serves as a primary point of contact for customer inquiries and requests, ensuring timely, accurate, and professional responses via phone, email, or other approved communication channels.
• Works closely with sales, fabrication, credit, inventory control, warehouse personnel, and other internal departments to coordinate customer requirements and ensure accurate and timely order execution.
• Investigates order entry, pricing, shipping, and billing discrepancies; determines appropriate corrective action; and coordinates solutions with applicable departments, following issues through to resolution.
• Utilizes enterprise systems, online learning tools, and available technical resources to obtain product, pricing, availability, and application information necessary to support customer needs.
• Ensures access to and appropriate use of current company literature, technical documentation, and reference materials.
• Represents the company in a professional manner and communicates verbally and in writing to meet customer expectations, timelines, and service commitments.
• Identifies opportunities to increase sales through promotions, add-on items, and proactive customer support, consistent with established pricing and sales guidelines.
• Maintains accurate and timely documentation of customer interactions, order activity, and issue resolution within applicable systems.
• Follows up with customers to provide status updates, manage expectations, and ensure satisfactory resolution of requests or issues.
• Cultivates and maintains effective working relationships with customers, suppliers, and internal partners to support long-term service and account stability.
• Completes required training curriculum and maintains proficiency in systems, processes, and product knowledge applicable to assigned responsibilities.
• Follows all company policies and incorporates Standard Operating Procedures (SOPs) into daily work.
• Performs other duties as assigned.

Skills

Customer service

Account management

Communication

Team collaboration

Job description

Viking Group, Inc. in Nashville, TN seeks a Customer Account Manager to manage product pricing, availability, and shipping information.

You will be the main contact for customers, answering inquiries by phone, email, or direct interaction in a busy industrial distribution setting. Responsibilities include coordinating with sales, fabrication, credit, inventory control, and warehouse teams to ensure accurate order execution, resolving discrepancies, and maintaining thorough documentation.