Sales Support Specialist - Orders, Delivery & Service

Ebsco Subscription Services España SL; Northern (KY); Hybrid; USD 38,000 - 58,000; Full time

Job summary

Vulcan Industries is seeking a detail-oriented Sales Support Representative to ensure accurate order entry, timely fulfillment, and proactive communication with customers across pricing, production, inventory, shipping, and transportation. You will coordinate cross-functional activities to keep orders moving smoothly.

The ideal candidate has experience supporting sales teams in manufacturing or distribution, strong Excel skills, and a passion for delivering exceptional service in a fast-paced

Qualifications

• Experience supporting sales teams in manufacturing, distribution, logistics, or retail environments.
• Experience with ERP, order management, or inventory management systems.
• Advanced Microsoft Excel skills, including formulas, filtering, sorting, and reporting.
• Knowledge of shipping, transportation, and supply chain processes.

Responsibilities

• Serve as the primary liaison between customers and internal departments, coordinating pricing, production, inventory, shipping, and transportation.
• Enter, process, and maintain sales orders accurately within company systems.
• Monitor order status and proactively communicate updates, delays, and shipment information to customers.
• Prepare and distribute daily outbound shipping reports, inventory reports, and other customer-specific reporting requirements.
• Generate monthly sales reports and provide data analysis as requested by management.
• Respond promptly to customer inquiries regarding pricing, product availability, order status, and shipment tracking.
• Assist with account management activities and support ongoing customer relationship development.
• Identify and communicate process improvement opportunities that enhance customer service and operational efficiency.

Skills

Customer service

ERP systems

Excel

Order management

Data analysis

Communication

Tools

ERP software

Order management software

Inventory management systems

Job description

Vulcan Industries is seeking a detail-oriented Sales Support Representative to ensure accurate order entry, timely fulfillment, and proactive communication with customers across pricing, production, inventory, shipping, and transportation. You will coordinate cross-functional activities to keep orders moving smoothly.

The ideal candidate has experience supporting sales teams in manufacturing or distribution, strong Excel skills, and a passion for delivering exceptional service in a fast-paced