Customer Accounts Specialist I

Viking Group, Inc.; Fairfax (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

Viking Group, Inc. in Virginia seeks a Customer Account Manager to handle pricing, availability, and shipping information for customers. You will serve as the primary contact, respond promptly via phone or email, and coordinate with internal teams to ensure accurate and timely order execution.

The role requires collaboration across sales, credit, inventory, and warehouse teams, with emphasis on professional communication and proactive customer support to maintain long-term relationships.

Qualifications

• Experience in customer service within industrial distribution.
• Strong communication and problem-solving skills.
• Familiarity with ERP/order-entry systems.

Responsibilities

• Process customer orders, quotations, and returns per company policies.
• Act as primary contact for inquiries via phone, email, or other channels.
• Coordinate with sales, credit, inventory, and warehouse to ensure accurate order execution.
• Investigate discrepancies and coordinate solutions to resolve issues.
• Access product, pricing, and availability information using enterprise systems.
• Maintain documentation of customer interactions and order activity.
• Identify opportunities to increase sales through promotions and add-ons.

Skills

Customer service

Order processing

Communication

Sales support

Tools

ERP systems

CRM

Job description

Viking Group, Inc. in Virginia seeks a Customer Account Manager to handle pricing, availability, and shipping information for customers. You will serve as the primary contact, respond promptly via phone or email, and coordinate with internal teams to ensure accurate and timely order execution.

The role requires collaboration across sales, credit, inventory, and warehouse teams, with emphasis on professional communication and proactive customer support to maintain long-term relationships.