Industrial Customer Success Specialist

Viking Corp; California; Hybrid; USD 42,000 - 56,000; Full time

Job summary

Viking Corp in Nashville, TN is seeking a full-time Customer Account Manager to handle orders, quotations, pricing, and shipping information, acting as the primary contact for customers via phone or email.

The role requires a High School/GED and at least 1 year in customer service, sales support, or account management in a distribution or manufacturing environment; ERP/JDE experience is preferred, with strong communication skills and MS Office proficiency.

Qualifications

• Minimum of one (1) year of customer service, sales support, or account management experience in a business, distribution, manufacturing, or technical environment.
• Experience processing customer orders, quotations, pricing, returns/credits, and follow-up activities in accordance with established procedures.
• Experience working with enterprise systems or databases; ERP/JDE experience preferred.

Responsibilities

• Provides full customer account management for products and services, including pricing, availability, and shipping information.
• Acts as primary contact for customers and responds to inquiries via phone, email, or direct interaction.
• Coordinates with sales, fabrication, credit, inventory control, and warehouse to meet customer requirements and ensure timely order execution.
• Investigates order entry, pricing, shipping, and billing discrepancies and coordinates corrective actions.
• Utilizes enterprise systems and documentation to obtain product, pricing, availability, and application information.
• Maintains documentation of customer interactions and order activity; follows up to ensure satisfactory resolution.

Skills

Customer service

Account management

Sales support

Communication

Microsoft Office

Education

High School/GED

Tools

ERP/JDE

Job description

Viking Corp in Nashville, TN is seeking a full-time Customer Account Manager to handle orders, quotations, pricing, and shipping information, acting as the primary contact for customers via phone or email.

The role requires a High School/GED and at least 1 year in customer service, sales support, or account management in a distribution or manufacturing environment; ERP/JDE experience is preferred, with strong communication skills and MS Office proficiency.