Customer Service Rep

Mc-Machinery-Systems,-Inc.; Elk Grove Village (IL); On-site; USD 45,000 - 55,000; Full time

Job summary

MC Machinery Systems, Inc. is seeking a Customer Service Representative in Elk Grove Village, IL. The role involves providing helpful product information to clients and answering inquiries in a timely and courteous manner.

Key duties include assisting customers by phone for orders on consumable parts, completing invoice forms, quoting prices, processing changes, and notifying logistics of stock concerns. An Associate degree and proficiency with MS Word, Excel and PowerPoint are preferred.

Qualifications

• Ability to perform duties with dedication, accountability and strong work ethics.
• Proficient verbal and written communication; able to multitask and analyze.
• Interpersonal and organizational skills; detail oriented.

Responsibilities

• Assists customers by phone for orders on consumable parts.
• Fill out invoice forms, determines charges for parts requested, collects deposits, prepares change of address records and issues discontinuance orders.
• Solicits sale of new or additional services.
• Inform customer of unit prices, shipping date, anticipated delays and any additional information needed by customer.
• Enters data into computer to determine total cost for customer.
• Checks inventory control and notifies Logistics Department of orders that would deplete stock.
• Initiates purchase requisitions
• Other duties may be assigned

Skills

Verbal and written communication

Multitasking and analytical skills

Interpersonal and organizational

Detail oriented

Accountability and dedication

Education

Associate Degree in Business Administration or equivalent

Tools

MS Word

Excel

PowerPoint

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Rep

Active - Regular full-time Elk Grove Village, IL, US

Salary Range: $50,000.00 To $50,000.01 Annually

MC Machinery Systems, Inc.

DESCRIPTION:

The Customer Service Representative will support by providing helpful product information to clients and answer customer’s inquiries in a timely and courteous manner.

ESSENTIAL RESPONSIBILITIES:

• Assists customers by phone for orders on consumable parts.
• Fill out invoice forms, determines charges for parts requested, collects deposits, prepares change of address records and issues discontinuance orders.
• Solicits sale of new or additional services.
• Inform customer of unit prices, shipping date, anticipated delays and any additional information needed by customer.
• Enters data into computer to determine total cost for customer.
• Checks inventory control and notifies Logistics Department of orders that would deplete stock.
• Initiates purchase requisitions
• Other duties may be assigned

KNOWLEDGE, SKILLS AND ABILITIES:

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to demonstrate a high level of dedication, accountability and outstanding work ethics
• Good verbal and written communication skills, able to multitask and possess analytical skills.
• Must possess strong interpersonal and organizational skills and must be detail oriented.
• Must possess excellent interpersonal skills

EDUCATION AND EXPERIENCE:

• Associate Degree in Business, Administration or equivalent
• Proficient in MS Word, Excel and PowerPoint

WORKING CONDITIONS:

Job operates mainly indoors and exposed to generally consistent conditions, such as regulated air conditioning and heating. This job also works near a machinery showroom, which may generate some noises such as objects hitting the floor and creating a sound, forklift movement and occasional other short term noises.

PHYSICAL REQUIREMENTS:

This job requires prolonged periods of sitting at a desk and working on a computer. Repetitive use of the hands and typing are required. Requires frequent lifting of 1-10 pounds and occasional 11-25 pounds with infrequent lifting of 25 or more. Must be able to access and navigate each department at the organization’s facilities.

EEO STATEMENT:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.