Customer Service & Order Support Specialist

Otodata; Canonsburg (Washington County); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading customer service firm located in Washington County seeks a Customer Service Agent for Sales Support. The role involves responding to customer inquiries, managing orders, and providing training. Candidates must have at least 5 years of experience and a high school diploma. Proficiency in Microsoft Office is essential; Spanish is a plus. This position requires excellent communication skills and a strong sense of customer satisfaction, within a fast-paced environment.

Qualifications

• 5 years of relevant experience required.
• Proficiency in Microsoft Office Suite essential.
• Spanish is a linguistic asset.

Responsibilities

• Respond to customer inquiries via email and phone.
• Process orders and follow up on existing ones.
• Provide online training for portal use.
• Manage customer complaints and ensure satisfaction.
• Support sales representatives across different regions.

Skills

Excellent written and verbal communication skills

Ability to manage multiple tasks simultaneously

Strong sense of customer service

Time management and organizational skills

Knowledge of customer relationship management (CRM) software

Positive and proactive attitude

Flexibility and adaptability to change

Autonomy and initiative

Rigour and concern for excellence

Comfortable in a fast-paced working environment

Education

High School Diploma

5 years of relevant experience

Tools

Microsoft Office Suite

Job description

A leading customer service firm located in Washington County seeks a Customer Service Agent for Sales Support. The role involves responding to customer inquiries, managing orders, and providing training. Candidates must have at least 5 years of experience and a high school diploma. Proficiency in Microsoft Office is essential; Spanish is a plus. This position requires excellent communication skills and a strong sense of customer satisfaction, within a fast-paced environment.