Customer Support Specialist — Growth & Training

Resonance CX Partners; United States; On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Comprehensive training

Supportive work environment

Chance for career advancement

Job summary

A customer service-focused company in the United States is seeking entry-level professionals to handle customer inquiries and provide support through various communication channels. Responsibilities include troubleshooting, order processing, and maintaining product knowledge. Candidates should have a high school diploma and 1-2 years of customer service experience, with excellent communication skills and the ability to stay calm under pressure. This full-time role offers a supportive work environment with opportunities for growth.

Qualifications

• High school diploma or equivalent required.
• 1-2 years of customer service experience in a professional environment.
• Experience with CRM systems and customer service software.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Troubleshoot and resolve customer issues.
• Process customer orders and track order status.

Skills

Excellent verbal and written communication skills

Ability to remain calm under pressure

Experience with CRM systems

1-2 years of customer service experience

Multilingual abilities

Education

High school diploma or equivalent

Associate's degree in Business or related field

Tools

Customer service software

Job description

A customer service-focused company in the United States is seeking entry-level professionals to handle customer inquiries and provide support through various communication channels. Responsibilities include troubleshooting, order processing, and maintaining product knowledge. Candidates should have a high school diploma and 1-2 years of customer service experience, with excellent communication skills and the ability to stay calm under pressure. This full-time role offers a supportive work environment with opportunities for growth.