Customer Service & Order Resolution Specialist

Walton Inc; Lansdale (Montgomery County); Presencial; USD 38.000 - 54.000; Jornada completa

Descripción de la vacante

Clyde S. Walton Inc.

in Lansdale, PA is seeking a Customer Service Representative to be the main point of contact for customers, handling phone calls and emails, entering leads and opportunities, and coordinating fuel and service contracts. You will monitor orders from entry in the CRM to invoicing, resolve inquiries using established procedures, and collaborate with other departments to ensure timely responses and order completion.

Formación

• Requires a high school diploma or equivalent; associates degree preferred.
• 1-3 years of customer service experience in an office setting.
• Strong verbal and written communication skills; professional demeanor.

Responsabilidades

• Maintain customer accounts and address inquiries regarding technical, complex or large services, products and accounts.
• Provide fast and accurate processing of all customer orders and solicit new sales for new or additional services or products.
• Analyze transactions, correct records in the company CRM
• Resolve customer concerns using established procedures and refer unresolved customer grievances to designated departments for further investigation
• Monitor and track customer orders from entry in the CRM to invoicing
• Act as a liaison to communicate product knowledge across departments to ensure timely customer response and timely order completion.

Conocimientos

Customer service

Multitasking

Attention to detail

Communication skills

Educación

High School diploma or equivalent

Associate's or Bachelor's degree (Preferred)

Herramientas

Microsoft Word

Microsoft Excel

Microsoft Outlook

Descripción del empleo

Clyde S. Walton Inc.

in Lansdale, PA is seeking a Customer Service Representative to be the main point of contact for customers, handling phone calls and emails, entering leads and opportunities, and coordinating fuel and service contracts. You will monitor orders from entry in the CRM to invoicing, resolve inquiries using established procedures, and collaborate with other departments to ensure timely responses and order completion.