Onsite Customer Support Specialist: Orders & Issues

Talentify; Bay Shore (NY); On-site; USD 44,000 - 62,000; Full time

Job summary

Lennox is hiring a Customer Service Representative to act as the first point of contact for customers by phone and email, handling inquiries and issues related to products, pricing, orders and billing. This onsite role supports distributors and sales teams while maintaining accurate customer records.

Qualified candidates have at least three years of customer service experience, strong communication skills, and proficiency in Microsoft 365.

Qualifications

• High School Diploma or equivalent required.
• Minimum of three years of related experience in customer service, inside sales support, order management, or a related field.
• Strong interpersonal, written, and verbal communication skills.
• Proficiency in Microsoft 365 applications.

Responsibilities

• Serve as the first point of contact to assist with customer inquiries and complaints via telephone and email.
• Provide information about products and services, pricing, order status, billing, returns and credits.
• Troubleshoot and resolve product issues and concerns.
• Document and update customer records based on interactions.
• Develop and maintain a knowledge base of the evolving products and services.
• Ensure accurate and timely distributor order processing.
• Demonstrate follow up action with customers, distributors, sales force, and end users.
• Provide continuous and responsive support to sales force.

Job description

Lennox is hiring a Customer Service Representative to act as the first point of contact for customers by phone and email, handling inquiries and issues related to products, pricing, orders and billing. This onsite role supports distributors and sales teams while maintaining accurate customer records.

Qualified candidates have at least three years of customer service experience, strong communication skills, and proficiency in Microsoft 365.