Customer Care & Order Resolution Specialist

Wilbert; White Bear Lake (MN); On-site; USD 56,000 - 84,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k matching

Job summary

Wilbert in White Bear Lake, MN is seeking a Customer Service Representative to act as a liaison between customers and the company, handling orders, inquiries, and issues with professionalism. The role emphasizes strong communication and accurate order processing.

You will schedule orders, review ECNs, manage returns, and ensure customer satisfaction while adhering to safety and company policies. A related associate degree or equivalent experience is preferred.

Qualifications

• Associate’s degree or equivalent experience in customer service or related field preferred.
• Experience in the plastics industry preferred.
• All required WilbertU Courses based on job title.

Responsibilities

• Schedule orders, including resolving purchase order discrepancies and communicating changes.
• Implement changes to sales orders.
• Maintain daily backlog metrics based on customer orders.
• Communicate and escalate any potential impact to the customer.
• Review engineering change notices (ECNs) on orders in process and notify the customer.
• Review product returns for quality assurance, communicate with the customer, and create a replacement order, if necessary.
• Communicate with the customer during the placement and acceptance of the order.
• Attend Plant Intelligence meetings as required.
• Ensure adherence to WPS Operational Excellence Manual and all associated policies and processes.
• Observe all established safety rules and regulations and maintain work area in a neat and orderly condition.

Skills

Written communication

Verbal communication

Phone handling

Active listening

Customer support

Data mining

Reading documents

Problem solving

Independent work

Office software

Education

Associate’s degree or equivalent experience

Job description

Wilbert in White Bear Lake, MN is seeking a Customer Service Representative to act as a liaison between customers and the company, handling orders, inquiries, and issues with professionalism. The role emphasizes strong communication and accurate order processing.

You will schedule orders, review ECNs, manage returns, and ensure customer satisfaction while adhering to safety and company policies. A related associate degree or equivalent experience is preferred.