Customer Service & Order Orchestration Specialist

Dekko; Garrett (IN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

8% Retirement Plan

Job summary

Dekko is seeking a Customer Service Specialist to manage orders from quote through shipment, serving as the primary liaison between customers and internal teams. You will ensure accurate data in the ERP system and coordinate with operations to provide timely order updates.

The role emphasizes strong communication, problem solving, and attention to detail in a fast-paced manufacturing environment. Dekko offers competitive pay and benefits.

Qualifications

• Customer service experience in a manufacturing environment.
• Strong written and verbal communication.
• Ability to manage multiple tasks in fast-paced setting.
• Experience coordinating with operations and sales teams.

Responsibilities

• Serve as primary contact for customer inquiries and concerns.
• Enter and manage orders via EDI, RMS or manual entry to ERP.
• Coordinate with operations for ship dates and status updates.
• Maintain ERP data and customer files; generate reports as required.

Skills

Customer Focus

Communication

Independent Work

Urgency

Problem Solving

Attention to Detail

Technical Reading

ERP Knowledge

Data Entry

Manufacturing Experience

Education

Associate Degree in Business

Equivalent Experience in Customer Service

Tools

BPCS

ETQ workflows

Dekko CRM

MS Office

Job description

Dekko is seeking a Customer Service Specialist to manage orders from quote through shipment, serving as the primary liaison between customers and internal teams. You will ensure accurate data in the ERP system and coordinate with operations to provide timely order updates.

The role emphasizes strong communication, problem solving, and attention to detail in a fast-paced manufacturing environment. Dekko offers competitive pay and benefits.