Customer Service & Order Fulfillment Specialist

Talentify; Commerce City (CO); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision

401k retirement plan (Roth and Non-Rot

Paid time off (sick/personal, vacation

Job summary

Doka USA Ltd. in Commerce City, Colorado, is seeking a Customer Service Representative to support order processing, invoicing, inventory management, returns, and daily operations of the Operations Department.

You will work with sales and logistics to ensure accurate pricing, timely fulfillment, and smooth communication with customers; requires strong Excel skills, 2–5 years in logistics, and a bachelor’s preferred.

Qualifications

• High school diploma required; bachelor’s degree in Business or Logistics preferred.
• 2–5 years of experience in administration, operations, or logistics.
• Experience in inventory control and procurement planning preferred.
• Excellent communication skills in English (speaking, reading, writing).
• Strong numeric aptitude and problem-solving abilities.
• Proficient in Microsoft Office applications, with advanced Excel skills.

Responsibilities

• Manage customer accounts and the full order process—order entry, placement, follow-up, price verification, and product inquiries—while maintaining clear communication with customers and sales teams regarding product availability, delivery schedules, and order status.
• Handle customer calls and inquiries, resolving issues promptly and effectively, and proactively communicating any changes impacting order fulfillment.
• Accurately process pricing, billing, credit requests, and ensure all services are invoiced per contract terms or purchase orders.
• Monitor and resolve discrepancies in the order processing system, recommending and implementing corrective actions.
• Manage back orders, track insufficient inventory, and coordinate with logistics/operations for timely procurement and equipment transfers.
• Review order confirmations for accurate billing and consistently quote correct pricing for custom and standard items to both customers and sales personnel.
• Support additional logistics and operations tasks as needed to ensure efficient regional operations.

Skills

Communication skills

Analytical ability

Team player

Education

High school diploma

Bachelor's degree in Business or Logistics

Tools

Microsoft Office

Excel (Advanced)

Job description

Doka USA Ltd. in Commerce City, Colorado, is seeking a Customer Service Representative to support order processing, invoicing, inventory management, returns, and daily operations of the Operations Department.

You will work with sales and logistics to ensure accurate pricing, timely fulfillment, and smooth communication with customers; requires strong Excel skills, 2–5 years in logistics, and a bachelor’s preferred.