Customer Service & Order Management Specialist

Rust-Oleum; Greensboro (NC); On-site; USD 52,000 - 76,000; Full time

Job summary

Kop-Coat, Inc. is seeking a Customer Service Specialist to manage the full order cycle from entry to receivables. You will coordinate with sales, production, logistics, and the lab team to ensure accurate orders and timely delivery.

Join a team focused on exceptional service, documenting customer-specific processes, and improving efficiency across workflows. The role emphasizes accuracy, communication, and collaboration with internal partners to support long-term success.

Qualifications

• High school diploma or equivalent required; further education is a plus.
• 5+ years of experience in customer service, order management, inside sales, logistics, or related field preferred.
• Strong attention to detail with accuracy in orders, pricing, and shipping details.
• Excellent written and verbal communication skills; able to build relationships cross-functionally.

Responsibilities

• Manage customer orders from acceptance to fulfillment, invoicing, and collection.
• Enter and maintain orders with pricing, product info, quantities, and shipping terms.
• Serve as a professional point of contact for customers, sales, and service teams.
• Coordinate production, scheduling, and shipments with facilities and tolling partners.

Skills

Attention to detail

Organizational skills

Time management

Written and verbal communication

Customer relationships

Problem solving

Independent work

Microsoft Office

Education

High school diploma or equivalent

Tools

MS Office

Customer/order management systems

Job description

Kop-Coat, Inc. is seeking a Customer Service Specialist to manage the full order cycle from entry to receivables. You will coordinate with sales, production, logistics, and the lab team to ensure accurate orders and timely delivery.

Join a team focused on exceptional service, documenting customer-specific processes, and improving efficiency across workflows. The role emphasizes accuracy, communication, and collaboration with internal partners to support long-term success.