Customer Service & Order Manager – Manufacturing

AEROFOAM USA, LLC; South Carolina; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid holidays

Vacation

Medical insurance

Dental insurance

Vision insurance

Short/long-term disability

Life insurance

Retirement with matching contributions

Job summary

Aerofoam USA, LLC in Abbeville, SC seeks a Customer Service & Order Management Representative to manage the full order lifecycle from order receipt to shipment. You will work with Sales, Production, Planning, Logistics, Warehousing, and Finance to ensure on-time delivery and accurate SAP entries.

The ideal candidate has 3+ years in manufacturing/distribution customer service or order management, with ERP/SAP experience and strong communication, organization, and problem-solving skills.

Qualifications

• 3+ years of customer service, order management, or inside sales in manufacturing or distribution environment.
• Experience with ERP systems; SAP experience strongly preferred.
• Excellent written and verbal communication skills.
• Bi-lingual in English and Spanish preferred.
• Strong organizational skills with exceptional attention to detail.

Responsibilities

• Serve as the primary contact for customer inquiries regarding orders, pricing, lead times, and shipments.
• Process customer purchase orders within SAP with accuracy and ensure correct pricing and configurations.
• Coordinate with Production, Planning, Warehousing, and Logistics to ship orders on schedule and resolve delays.
• Communicate proactively with customers and internal stakeholders to address issues and provide solutions.
• Maintain accurate customer records and order documentation within SAP; support reporting and improvement initiatives.

Skills

Customer service

SAP

Communication skills

Organization

Problem-solving

Multitasking

Cross-functional collaboration

Education

Associate's or Bachelor's degree

Tools

SAP

Microsoft Excel

Outlook

Job description

Aerofoam USA, LLC in Abbeville, SC seeks a Customer Service & Order Management Representative to manage the full order lifecycle from order receipt to shipment. You will work with Sales, Production, Planning, Logistics, Warehousing, and Finance to ensure on-time delivery and accurate SAP entries.

The ideal candidate has 3+ years in manufacturing/distribution customer service or order management, with ERP/SAP experience and strong communication, organization, and problem-solving skills.