Customer Service

AEROFOAM USA, LLC; South Carolina; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid holidays

Vacation

Medical insurance

Dental insurance

Vision insurance

Short/long-term disability

Life insurance

Retirement with matching contributions

Job summary

Aerofoam USA, LLC in Abbeville, SC seeks a Customer Service & Order Management Representative to manage the full order lifecycle from order receipt to shipment. You will work with Sales, Production, Planning, Logistics, Warehousing, and Finance to ensure on-time delivery and accurate SAP entries.

The ideal candidate has 3+ years in manufacturing/distribution customer service or order management, with ERP/SAP experience and strong communication, organization, and problem-solving skills.

Qualifications

• 3+ years of customer service, order management, or inside sales in manufacturing or distribution environment.
• Experience with ERP systems; SAP experience strongly preferred.
• Excellent written and verbal communication skills.
• Bi-lingual in English and Spanish preferred.
• Strong organizational skills with exceptional attention to detail.

Responsibilities

• Serve as the primary contact for customer inquiries regarding orders, pricing, lead times, and shipments.
• Process customer purchase orders within SAP with accuracy and ensure correct pricing and configurations.
• Coordinate with Production, Planning, Warehousing, and Logistics to ship orders on schedule and resolve delays.
• Communicate proactively with customers and internal stakeholders to address issues and provide solutions.
• Maintain accurate customer records and order documentation within SAP; support reporting and improvement initiatives.

Skills

Customer service

SAP

Communication skills

Organization

Problem-solving

Multitasking

Cross-functional collaboration

Education

Associate's or Bachelor's degree

Tools

SAP

Microsoft Excel

Outlook

Job description

Customer Service & Order Management RepresentativeLocation: Abbeville, SCReports To: General ManagerPosition SummaryThe Customer Service & Order Management Representative serves as the primary point of contact for Aerofoam USA customers while managing the complete order lifecycle from purchase order receipt through shipment. This role works closely with Sales, Production, Planning, Logistics, Warehousing, and Finance to ensure accurate order entry, proactive customer communication, and on-time delivery. The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced manufacturing environment.Core Responsibilities & Key Deliverables1. Customer Relationship ManagementServe as the primary contact for customer inquiries regarding orders, product availability, pricing, lead times, and shipments.Deliver professional, responsive customer service while maintaining high customer satisfaction.2. Order Processing & SAP ManagementAccurately process customer purchase orders within SAP.Validate pricing, product configurations, shipping instructions, and customer requirements while maintaining a high level of order accuracy.3. Order Fulfillment CoordinationPartner with Production, Planning, Warehousing, and Logistics to ensure customer orders are produced, picked, and shipped on schedule.Proactively identify potential delays and communicate solutions to customers and internal stakeholders.4. Cross-Functional CommunicationCoordinate daily with Sales, Supply Chain, Manufacturing, and Finance to resolve order issues, inventory constraints, transportation challenges, and customer requests.Ensure seamless information flow across departments to support operational excellence.5. Continuous Improvement & ReportingMaintain accurate customer records and order documentation within SAP.Support continuous improvement initiatives that enhance customer experience, improve order cycle times, and increase operational efficiency.QualificationsAssociate's or Bachelor's degree preferred, or equivalent experience.3+ years of customer service, order management, or inside sales experience within a manufacturing or distribution environment.Experience with ERP systems; SAP experience strongly preferred.Excellent written and verbal communication skills.Strong organizational skills with exceptional attention to detail.Proficient in Microsoft Office, particularly Excel and Outlook.Ability to manage multiple priorities in a fast-paced manufacturing environment.Demonstrated ability to work collaboratively across Sales, Operations, Production, Warehousing, Logistics, and Finance.Strong problem-solving skills with a customer-first mindset.Preferred Candidate AttributesBi-lingual in English and SpanishManufacturing industry experience.Experience supporting OEM, distribution, or industrial customers.Comfortable working in a collaborative, team-oriented environment where accountability, communication, and customer satisfaction are top priorities.Aerofoam USA, LLC isa proud equal oppportunity employer offering many benefits such as paid holidays, vacation, medial, dental, vision, short term and long term disability, life insurance and retirement with matching contributions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.