Customer Service & Order Management Specialist

Industrial Scientific Corporation; Pittsburgh (Allegheny County); On-site; USD 42,000 - 54,000; Full time

Job summary

Industrial Scientific Corporation in Pittsburgh, PA, is seeking a Customer Service Associate to provide top-tier phone and email support, guide customers through products and services, and process purchase orders accurately. You will collaborate with internal teams to resolve complex requests and document cases in our tracking system.

The role requires a Bachelor’s degree or equivalent experience, proficiency with Windows apps including Excel/Outlook/Word, and familiarity with CRM systems.

Qualifications

• Bachelor’s Degree or equivalent work experience.
• Six months in Customer Service role with proven performance.
• Comprehensive knowledge of Windows software – Excel, Outlook, Word.
• Familiarity with CRM systems and practices.
• Experience with Salesforce.com.

Responsibilities

• Provide quality telephone and email support with a high degree of customer service, expertise, and timeliness.
• Proactively maintain communications with callers throughout the analysis and resolution process.
• Coordinate with internal teams to resolve customer requests promptly and professionally.
• Process customer purchase orders with high accuracy and efficiency.
• Document customer information and issue details in the call tracking system.
• Meet personal and team qualitative and quantitative targets.
• Available to work standard shift until 8 pm and during company holidays.

Skills

Excel

Outlook

Word

CRM systems

Salesforce.com

Oracle E-Business Suite

Order Management

Depot Repair

Gas detection

Communication

Multi-tasking

Education

Bachelor’s Degree or equivalent work experience

Tools

Salesforce.com

Oracle E-Business Suite

Microsoft Excel

Job description

Industrial Scientific Corporation in Pittsburgh, PA, is seeking a Customer Service Associate to provide top-tier phone and email support, guide customers through products and services, and process purchase orders accurately. You will collaborate with internal teams to resolve complex requests and document cases in our tracking system.

The role requires a Bachelor’s degree or equivalent experience, proficiency with Windows apps including Excel/Outlook/Word, and familiarity with CRM systems.