Customer Service & Order Management Specialist

Gordian; Pittsburgh (Allegheny County); On-site; USD 21,000 - 30,000; Full time

Job summary

Industrial Scientific, based in Pittsburgh, is seeking a Customer Service Associate to answer product questions, process orders, and coordinate with internal teams. You’ll provide timely telephone and email support, document issues, and maintain product knowledge to ensure customer satisfaction.

A Bachelor’s degree or equivalent experience, plus CRM/Salesforce/Oracle skills, are expected. On-site role with Fortive affiliation.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• Experience in customer service with strong communication and listening skills.
• Proficiency with Windows software: Excel, Outlook and Word.
• Familiarity with CRM systems, Salesforce.com and Oracle E-Business Suite Order Management.
• Experience in distribution environments and gas detection products is a plus.

Responsibilities

• Provide quality telephone and email support with a high degree of customer service and timeliness.
• Process customer purchase orders with accuracy and efficiency, and coordinate with internal teams.
• Maintain case integrity in the tracking system and document issues clearly.
• Work with multiple departments to ensure prompt, professional resolutions for customer requests.
• Meet personal and team targets and support coverage during peak times and holidays.

Skills

Customer service

Communication

Multitasking

Active listening

Teamwork

Education

Bachelor’s Degree or equivalent work experience

Tools

Excel

Outlook

Word

CRM systems

Salesforce.com

Oracle E-Business Suite

Order Management

Depot Repair

Gas detection knowledge

Distribution knowledge

Job description

Industrial Scientific, based in Pittsburgh, is seeking a Customer Service Associate to answer product questions, process orders, and coordinate with internal teams. You’ll provide timely telephone and email support, document issues, and maintain product knowledge to ensure customer satisfaction.

A Bachelor’s degree or equivalent experience, plus CRM/Salesforce/Oracle skills, are expected. On-site role with Fortive affiliation.