Customer Experience & Order Management Pro

Rust-Oleum; Greensboro (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

Kop-Coat, Inc. seeks a Customer Service Specialist to manage the full order cycle—from entry to invoicing and receivables—working closely with sales, production, logistics, and our laboratory team.

You will learn established processes, document critical knowledge, and identify opportunities to standardize and improve how we serve customers. Growth as a subject‑matter expert is expected.

Qualifications

• High school diploma or equivalent; additional training is a plus.
• 5+ years of experience in customer service, order management, inside sales, logistics, or related field preferred.
• Excellent written and verbal communication skills and attention to detail.

Responsibilities

• Manage customer orders from entry through fulfillment, shipping, invoicing and collection.
• Enter orders with accurate pricing, product information, quantities, and shipping terms.
• Serve as a responsive point of contact for customers, sales reps, and service teams; resolve questions and issues.
• Coordinate production scheduling and shipments with partners; monitor orders and communicate status.
• Prepare freight estimates and coordinate logistics considering delivery requirements and carrier options.
• Build strong relationships with customers and internal teams to support service excellence.
• Document customer-specific processes and knowledge for consistency and long-term improvement.

Skills

Customer service

Order management

Inside Sales

Logistics

Attention to detail

Education

High school diploma

Tools

Microsoft Office

CRM software

Job description

Kop-Coat, Inc. seeks a Customer Service Specialist to manage the full order cycle—from entry to invoicing and receivables—working closely with sales, production, logistics, and our laboratory team.

You will learn established processes, document critical knowledge, and identify opportunities to standardize and improve how we serve customers. Growth as a subject‑matter expert is expected.