Customer Engagement Specialist — Post-Order Support

Coperion Corporate; Kansas City (MO); On-site; USD 42,000 - 66,000; Full time

Job summary

Coperion Corporate seeks a Customer Engagement Coordinator to enhance customer satisfaction by managing interactions, processing orders, and coordinating with sales and internal teams to ensure smooth post-order experiences.

You will build strong customer relationships, handle inquiries, track orders, and support continuous improvement in engagement strategies while traveling up to 5% as needed.

Qualifications

• High School Diploma or equivalent.
• 2+ years in a customer-facing role, preferably in manufacturing.
• ERP software (e.g., SAP) experience.
• CRM software (e.g., Oracle, Salesforce) experience.
• MS Office suite proficiency (Outlook, Word, Excel).
• Excellent communication and interpersonal skills.
• Strong data entry and organizational skills.
• Ability to manage multiple tasks with attention to detail.
• Problem-solving mindset with ownership and accountability.
• Able to work independently and in a team.
• Empathy and customer-centric approach.
• Adaptable in a fast-paced environment.
• Willingness to travel up to 5%.

Responsibilities

• Review purchase orders for accuracy and enter orders precisely.
• Provide customer service and manage post-order activities and tracking.
• Resolve post-order questions and issues promptly to ensure satisfaction.
• Serve as main contact for post-order communication with internal teams.
• Provide order status updates and notify changes related to ship dates.
• Create and process change orders, RMAs, and credit memos.
• Build and maintain strong customer relationships.
• Coordinate communication between customers and internal teams.
• Escalate and resolve customer issues as needed.
• Track and analyze customer feedback for improvements.
• Maintain up-to-date knowledge of products and services.
• Support development and implementation of engagement strategies.

Skills

Customer service

Data entry

Communications

Organizational skills

Attention to detail

Problem solving

Independence

Team collaboration

Empathy

Travel readiness

Education

High School Diploma or equivalent

Tools

SAP

Oracle

Salesforce

Microsoft Office

Job description

Coperion Corporate seeks a Customer Engagement Coordinator to enhance customer satisfaction by managing interactions, processing orders, and coordinating with sales and internal teams to ensure smooth post-order experiences.

You will build strong customer relationships, handle inquiries, track orders, and support continuous improvement in engagement strategies while traveling up to 5% as needed.