Customer Service Representative - Aero-Glen International

HEICO; Fort Worth (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

AGI seeks a Customer Service Representative to support internal and external stakeholders, including sales, supply chain, operations, quality, and accounting. You will handle order entry, order book maintenance, and active customer engagement to enable timely sales.

You will maintain data accuracy, respond promptly to requests, and collaborate cross-functionally to ensure on-time delivery while following quality, compliance and information security requirements.

Qualifications

• Strong accuracy for data entry and knowledge of warehouse work instructions.
• Proficient with Microsoft Office applications.
• Customer service skills for diverse situations.
• Ability to multitask and stay detail oriented.
• Ability to identify issues and drive improvements.
• Self-starter with adaptability and problem solving.
• Knowledge of supply chain, purchasing and inventory control is a plus.

Responsibilities

• Maintain order book to support on-time delivery and proactive communication.
• Enter and validate critical data such as vendor quotes, customer quotes, and sales orders.
• Acknowledge all sales orders formally as required.
• Respond urgently and timely to workload and business needs.
• Collaborate cross-functionally to meet customer requirements.
• Handle CUI and FCI as required.
• Perform other related duties as assigned.

Skills

Data entry accuracy

Customer service

Multitasking

Detail oriented

Process improvement

Tools

Microsoft Office

Job description

Overview Of The Position

The Customer Service Rep, is responsible for providing support and assistance to various internal and external stakeholders, including outside & inside sales, supply chain, operations, quality, and accounting personnel. You will also be ensuring daily execution of critical tasks that allow for customer sales to occur, including order entry, through order book maintenance and customer engagement.

Essential Duties And Responsibilities

• Through order book maintenance ensure that proactive customer communication is occurring and internal actions are done to support on-time delivery of product.
• Receive, review and populate into the system critical data including Vendor Quotes, Customer Quotes and Sales Orders working to high standards of accuracy and promptness.
• Ensure that all Sales Orders have been formally acknowledged as required.
• Respond with urgency and in a timely manner, as requested; be proactive in the approach to the assigned workload and business needs.
• Continue to develop knowledge and awareness across a wide array of processes, IT Systems, and AGI's organization to mitigate order issues and solve problems for the customer and other internal stakeholders.
• Ensure that processes / procedures are followed to maintain compliance to quality requirements (i.e. vendor orders are only with authorized AGI vendors).
• Work cross functionally within the Supply Chain, Strategic Sourcing, Sales, Quality, Operations, and Accounting organizations to support customer requirements.
• Handle Controlled Unclassified Information (CUI) for assigned accounts and Federal Contract Information (FCI) as required.
• Performs other related duties as assigned.

Other Knowledge, Skills, And Abilities

• Due to the criticality of your work, you need to have a strong accuracy for data entry, knowledge and understanding of warehouse work instructions, policies, and procedures.
• Microsoft Office proficiency.
• Customer service skills to provide the best service in diverse situations.
• Ability to multitask and be detail orientated.
• Demonstrated ability to identify process issues and drive process improvement.
• Open-minded self-starter with the ability to adapt, improvise and problem solve.
• Ability to work independently on multiple tasks and projects with various stakeholders.
• Knowledge of current supply chain management, purchasing and inventory control principles an asset.