Order Processing & Customer Support Specialist

AGC Multi Material America, Inc.; Tempe (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

AGC Multi Material America, Inc. is seeking an Order Process Management/Customer Service Representative to serve as the primary contact for customers throughout the order lifecycle. This role emphasizes excellent communication, as it involves supporting customers from initial quotations through to final delivery.

The ideal candidate will possess a high school diploma or GED and have a minimum of five years of related experience in manufacturing. Strong problem-solving skills and proficiency in Microsoft Excel are critical to succeed in this role.

Qualifications

• Minimum of five years of related experience in manufacturing.
• Ability to follow detailed instructions.
• Basic math skills, including calculating percentages.

Responsibilities

• Serve as primary point of contact for customers.
• Answer incoming customer service calls.
• Prepare and process material quotations.
• Track orders through production and delivery.
• Research and resolve customer issues.

Skills

Professional phone presence

Strong interpersonal skills

Problem-solving skills

Data entry skills

Written and verbal communication

Education

High school diploma or GED

Tools

Microsoft Excel

Job description

AGC Multi Material America, Inc. is seeking an Order Process Management/Customer Service Representative to serve as the primary contact for customers throughout the order lifecycle. This role emphasizes excellent communication, as it involves supporting customers from initial quotations through to final delivery.

The ideal candidate will possess a high school diploma or GED and have a minimum of five years of related experience in manufacturing. Strong problem-solving skills and proficiency in Microsoft Excel are critical to succeed in this role.