Customer Order & Relations Specialist

OSI Group; Aurora (IL); On-site; USD 30,858 - 46,287; Full time

Benefits offered by this job

401k with match

Bonus programs

Job summary

OSI Group is seeking a Customer Service Representative to manage the order-to-cash process, serving as the primary contact for customers and coordinating with internal partners. You will ensure orders are processed accurately and respond promptly to inquiries while supporting the sales team with timely communications.

The role requires 1–3 years of related experience, strong MS Office skills, and a collaborative team approach in a fast-paced environment.

Qualifications

• Strong verbal and written communication skills with all levels of management and customers.
• Ability to lead, bring people together and make decisions.
• Ability to prioritize and manage competing priorities.
• Strong attention to detail and accuracy.

Responsibilities

• Manage the customer order process from order entry to order delivery.
• Cultivate strong relationships and serve as the main point of contact for our customers.
• Coordinate and lead key internal discussions and resolutions via calls or meetings.
• Monitor and review daily reports to identify trends and issues.

Skills

Communication

Leadership

Prioritization

Attention to detail

Teamwork

Education

High School Diploma

Tools

Microsoft Office Suite

Job description

OSI Group is seeking a Customer Service Representative to manage the order-to-cash process, serving as the primary contact for customers and coordinating with internal partners. You will ensure orders are processed accurately and respond promptly to inquiries while supporting the sales team with timely communications.

The role requires 1–3 years of related experience, strong MS Office skills, and a collaborative team approach in a fast-paced environment.