Customer Service & Order Management Lead (SAP)

Arkema Inc; Radnor (Delaware County); On-site; USD 85,000 - 125,000; Full time

Job summary

Arkema Inc. in Radnor, PA is seeking a Customer Service Manager to lead a high-volume order-driven team and drive exceptional customer experience.

You will own end-to-end order management, mentor representatives, and collaborate with Sales, Supply Chain, and Finance to support revenue growth. Ideal candidates bring 5+ years in customer service or supply chain, 2+ years of leadership, and advanced SAP skills.

Qualifications

• Bachelor’s degree in Business or Supply Chain is required.
• 5+ years of customer service, supply chain, or related experience.
• 2+ years of leadership or mentoring experience.
• Experience in high-volume, order-driven environments (e.g., VMI, consignment) preferred.
• Advanced SAP skills required; strong Excel, Word, and PowerPoint abilities.

Responsibilities

• Lead, coach, and develop a team of Customer Service Representatives to deliver high performance and customer satisfaction.
• Oversee full order management lifecycle and ensure orders are entered and processed within 24 hours.
• Act as the primary escalation point for complex or high-impact customer issues.
• Provide real-time support on pricing, product availability, delivery schedules, and shipment status.
• Collaborate with Supply Chain, Sales, Logistics, Finance, and Credit teams to support business objectives.
• Identify and implement process improvements to enhance efficiency and customer experience.

Skills

Leadership

Customer service

Order management

Supply chain collaboration

Communication

Problem solving

Cross-functional teamwork

Education

Bachelor's degree

Tools

SAP

Microsoft Office

Job description

Arkema Inc. in Radnor, PA is seeking a Customer Service Manager to lead a high-volume order-driven team and drive exceptional customer experience.

You will own end-to-end order management, mentor representatives, and collaborate with Sales, Supply Chain, and Finance to support revenue growth. Ideal candidates bring 5+ years in customer service or supply chain, 2+ years of leadership, and advanced SAP skills.