Customer Service Manager: Lead End-to-End Order & CX

Arkema; Radnor (Delaware County); On-site; USD 95,000 - 125,000; Full time

Job summary

The Arkema Group is seeking a Customer Service Manager to lead a high-performing team responsible for end-to-end order management and exceptional customer experiences. This role collaborates across Sales, Supply Chain, Logistics, and Finance to optimize quote-to-cash processes and ensure timely order entry and resolution.

Ideal candidates will have 5+ years in customer service or supply chain, 2+ years in leadership, and advanced SAP skills.

Qualifications

• Bachelor’s degree required in Business or related field.
• 5+ years in customer service or supply chain roles.
• 2+ years leading or mentoring teams.
• Strong leadership and communication skills.
• Advanced SAP skills required; MS Office proficiency.

Responsibilities

• Lead, coach, and develop a team of Customer Service Representatives to ensure high performance and customer satisfaction.
• Create a positive, accountable, and collaborative team environment that fosters growth and engagement.
• Conduct regular team and individual meetings to provide feedback, training, and performance management.
• Monitor daily workload and allocate resources effectively based on order volume and priorities.
• Train team members on complaint management procedures, systems, and business processes.

Skills

Leadership

Advanced SAP

Customer service

Analytical skills

Education

Bachelor’s degree in Business or related field

Tools

SAP

MS Excel

Job description

The Arkema Group is seeking a Customer Service Manager to lead a high-performing team responsible for end-to-end order management and exceptional customer experiences. This role collaborates across Sales, Supply Chain, Logistics, and Finance to optimize quote-to-cash processes and ensure timely order entry and resolution.

Ideal candidates will have 5+ years in customer service or supply chain, 2+ years in leadership, and advanced SAP skills.