Customer Service Team Lead: Order Management Mastery

Arkema Inc; Radnor (Delaware County); On-site; USD 70,000 - 90,000; Full time

Job summary

Arkema Inc in Radnor, PA is seeking a Customer Service Team Lead to inspire their team and ensure a high-quality customer experience. The role involves overseeing order management, leading a team of representatives, and collaborating with various departments to optimize workflows and improve performance.

Required qualifications include a Bachelor's degree, 5+ years of relevant experience, and strong leadership skills. A proactive mindset and expertise in SAP are essential for success in this fast-paced environment.

Qualifications

• 5+ years of customer service or supply chain experience.
• 2+ years of leadership or mentoring experience.
• Strong analytical and problem-solving skills.

Responsibilities

• Lead and develop a team of Customer Service Representatives.
• Oversee full order management lifecycle.
• Partner with Supply Chain and Sales teams.

Skills

Leadership

Customer Management

SAP Skills

Analytical Skills

Education

Bachelor's degree in Business or Supply Chain

Tools

SAP

Microsoft Office (Excel, Word, PowerPoint)

Job description

Arkema Inc in Radnor, PA is seeking a Customer Service Team Lead to inspire their team and ensure a high-quality customer experience. The role involves overseeing order management, leading a team of representatives, and collaborating with various departments to optimize workflows and improve performance.

Required qualifications include a Bachelor's degree, 5+ years of relevant experience, and strong leadership skills. A proactive mindset and expertise in SAP are essential for success in this fast-paced environment.