Customer Service & Order Fulfillment Specialist

Motion; Tucson (AZ); Presencial; USD 19.000 - 28.000; Jornada completa

Descripción de la vacante

Motion Industries is seeking a Customer Service Representative in Tucson, AZ. The role focuses on accurate order fulfillment and handling incoming customer calls to support sales and service goals.

You will respond to product inquiries, enter orders, provide quotes, and coordinate with accounts to ensure customer satisfaction. Strong communication and reliability are essential, with opportunities to contribute to process improvements and inventory management.

Formación

• High school diploma or GED required.
• 0–3 years related experience or an equivalent combination.
• Product knowledge is preferred.

Responsabilidades

• Respond to basic customer inquiries regarding products, provide quotes, and handle order entry.
• Place customer orders via telephone, fax, email, electronic methods, or walk-in (counter sales).
• Influence Motion Industries' gross profit through negotiating the sale price and purchase price within parameters.
• May adjust non-contract customer pricing to meet customer demands while maximizing profit.
• Build customer relationships to drive repeat business and drive process improvements.
• Determine most cost-effective shipping method for customer orders.
• Partner with Account Representatives to ensure customer satisfaction.
• Expedite backorders and pull inventory for shipment to customer.
• May handle customer returns.
• Perform other duties as assigned.

Conocimientos

Reliability

Communication

Multi-tasking

Time management

Computer skills

Product knowledge

Educación

High School diploma or GED

Herramientas

CRM software

Microsoft Excel

Descripción del empleo

Motion Industries is seeking a Customer Service Representative in Tucson, AZ. The role focuses on accurate order fulfillment and handling incoming customer calls to support sales and service goals.

You will respond to product inquiries, enter orders, provide quotes, and coordinate with accounts to ensure customer satisfaction. Strong communication and reliability are essential, with opportunities to contribute to process improvements and inventory management.