Customer Service & Order Fulfillment Specialist

Abbott; Saint Paul (MN); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

Health Savings Account

401(k)

Job summary

Abbott is offering a Customer Service II position in St. Paul, MN. The role involves processing customer rental and purchase orders, ensuring effective communication regarding order status and discrepancies, and maintaining accounts in ERP and CRM systems.

The ideal candidate will have a high school diploma and at least two years of experience in customer service. Abbott provides numerous benefits including medical, dental, and vision plans, along with a 401(k).

Qualifications

• Two or more years of experience in customer service or a closely related environment.
• Experience with inventory management and order discrepancies.

Responsibilities

• Processes customer rental and purchase orders efficiently.
• Resolves order discrepancies and communicates updates to customers.
• Maintains customer accounts in ERP and CRM databases.
• Handles customer product complaints and tracks returns.

Skills

Customer service experience

Order processing

Inventory management

Effective communication

Education

High school diploma

Tools

ERP systems

CRM databases

Job description

Abbott is offering a Customer Service II position in St. Paul, MN. The role involves processing customer rental and purchase orders, ensuring effective communication regarding order status and discrepancies, and maintaining accounts in ERP and CRM systems.

The ideal candidate will have a high school diploma and at least two years of experience in customer service. Abbott provides numerous benefits including medical, dental, and vision plans, along with a 401(k).