Manufacturing Customer Service Specialist – ERP/Order Fulfillment

American Flexible Produ; Hazeltine (MN); On-site; USD 30,000 - 39,000; Full time

Job summary

American Flexible Products (AFP) is seeking a Customer Service Representative to provide effective support for internal and external customers, using deep product knowledge and strong communication. The role is based in Chaska, MN, with onsite responsibilities and exposure to manufacturing environments.

Some overtime may be required, and ITAR constraints apply for eligibility. Qualified candidates have a high school diploma, at least two years in customer service in manufacturing, and experience

Qualifications

• Strong analytical and problem solving skills, as well as a keen attention to detail.
• 2 years of customer service experience in a manufacturing environment preferred.
• Ability to navigate Epicor systems preferred.
• Ability to read and comprehend blueprints/drawings preferred.
• Excellent interpersonal, written, and oral communication skills.
• Must be fluent in English – written and oral.

Responsibilities

• Process customer orders/changes/returns according to established policies and procedures.
• Carefully review customer purchase order for accuracy.
• Accurately enter customer purchase order into Epicor ERP system.
• Process order acknowledgements to customers as required, including 3 rd party portals.
• Provides timely and accurate information to customers as requested.
• Collaborates with customer and internal resources as needed to change/expedite customer orders.
• Organization of customer orders, job tickets, shared customer service email and paper filing system.
• Provides backup support to other customer service team members as assigned.
• Performs other similar or related duties as they become necessary or as delegated.

Skills

Analytical skills

Problem solving

Customer service

Communication

English fluency

Epicor ERP

Blueprints/drawings

Prioritization

Education

High School Diploma/GED Required

Tools

Epicor ERP

Job description

American Flexible Products (AFP) is seeking a Customer Service Representative to provide effective support for internal and external customers, using deep product knowledge and strong communication. The role is based in Chaska, MN, with onsite responsibilities and exposure to manufacturing environments.

Some overtime may be required, and ITAR constraints apply for eligibility. Qualified candidates have a high school diploma, at least two years in customer service in manufacturing, and experience