Onsite Healthcare Customer Support Specialist

Abbott; Lake Forest (IL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

401(k)

Job summary

Abbott in Lake Forest, IL seeks a Customer Service III to join our onsite team. You will handle inbound/outbound calls and emails, access patient and provider information, and deliver accurate responses with empathy and professionalism.

Ideal candidates have 3–5 years of healthcare customer service experience, strong Microsoft Office skills, and basic ERP/SAP familiarity. You will work in a fast-paced environment, collaborating closely with teammates to resolve issues quickly.

Qualifications

• 3-5 years of customer service experience.
• Proficient in inbound/outbound calls and emails.
• Familiar with Microsoft Office (Excel, Outlook, Word, Teams).
• ERP/SAP experience preferred.
• Healthcare knowledge a plus.

Responsibilities

• Takes inbound/outbound calls and emails to provide information to health care customers.
• Uses a database to retrieve customer or company information.
• Learns and follows detailed instructions and uses resources to provide accurate information.
• Demonstrates patience, empathy, and strong voice quality; handles calls and emails with speed and accuracy.
• Multitasks across complex computer applications and resource materials; applies critical thinking.

Skills

Customer service

Multitasking

Microsoft Office

Communication

Problem solving

Education

4-year college degree

Tools

SAP

Job description

Abbott in Lake Forest, IL seeks a Customer Service III to join our onsite team. You will handle inbound/outbound calls and emails, access patient and provider information, and deliver accurate responses with empathy and professionalism.

Ideal candidates have 3–5 years of healthcare customer service experience, strong Microsoft Office skills, and basic ERP/SAP familiarity. You will work in a fast-paced environment, collaborating closely with teammates to resolve issues quickly.