Customer Service II

Spectraforce Technologies; Saint Paul (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

Spectraforce Technologies is seeking a Customer Service professional for a role in Saint Paul, MN. The assignment is 12 months and focuses on processing customer orders, coordinating shipping, and maintaining accurate records in ERP/CRM systems.

The role involves inventory updates, billing support, and collaboration with team leads to address order issues and ensure timely resolution for customers.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years in a customer service or related environment.

Responsibilities

• Receives and processes customer rental and purchase orders; generates shipping paperwork and tracks shipments.
• Communicates order status, expected release dates, or requirements to customers and coordinates with shipping department.
• Provides inventory status updates and supports billing corrections and commission adjustments as needed.
• Monitors product knowledge and regulatory changes; follows CS processes and obtains approvals for returns and credits.
• Handles returns, credits, scheduling installs, and replacement/loaned equipment to meet customer needs.
• Maintains ERP/CRM records and collaborates with management to identify opportunities with hospital personnel.

Skills

Customer service experience

Education

High school diploma

Job description

Position Title: Customer Service

Work Location: Saint Paul, MN

Assignment Duration: 12 Months

• Receives and processes customer rental and purchase orders in accordance with established procedures. Interprets and clarifies customer orders for the shipping department, creates relevant shipping paperwork, communicates waybill information, and traces lost shipments. Maintains customer contact until the shipment is received at the destination.
• Follows up and resolves order discrepancies, credit holds, training requirements, or product availability issues when appropriate with the guidance of the team lead/Supervisor. Communicates to our customers on order status, expected release dates, or requirements needed to fulfill orders.
• Provides and communicates inventory status updates and support. Researches and prepares billing correction requests to ensure proper billing and corrects commission payments on all devices. Provides accurate entry and field support for the clinical procedure calendar when required.
• Keeps current on all products offered by the company. Monitors, understands, and implements changes in regulatory requirements or CS processes.
• Responsible for obtaining approvals, issuing and tracking returns, and ensuring the issuance of credits based on procedures. Works with customers to expedite the return through to resolution. Receives and responds to customer product complaints, determines the validity of the warranty period, processes credits, and works with internal personnel to schedule installs, ship replacements, or loaned equipment to address immediate customer needs.
• Performs consignment inventory initial set-up, audits, and troubleshoots discrepancies through to resolution with external customers. May generate reports on inventory and consignment products for field or management distribution.
• Maintains Accounts and Contacts in ERP and CRM Databases, including maintenance and updates. Consults and strategizes with management regarding identifying key hospital personnel for future product opportunities and customer needs.

Required Qualifications

• High school diploma
• Minimum of two or more years of demonstrated experience in a customer service or closely related environment.
• Nice to Have
• Specialized training/equivalent related experience.