Customer Service & Order Fulfillment Specialist

Kinedyne LLC; Prattville (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical with company funded HSA

Vision plan

401K with company match

Paid maternity and paternal leave

Disability insurance

Life Insurance

Voluntary plans available

Job summary

Kinedyne LLC is seeking a Customer Service Representative (CSR) to deliver accurate, timely service, support order management, and uphold quality across Kinedyne entities, including government and international customers.

This on-site, full-time role in Prattville, AL involves processing orders, verifying pricing and delivery details, handling returns, communicating updates to customers, and collaborating with engineering, production, logistics, and sales to ensure satisfaction and continuous

Qualifications

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams) and basic computer skills.
• Bilingual in French or Spanish is a plus.
• Order management via ERP system
• Strong attention to detail and accuracy in data entry and communication.
• Basic math skills (addition, subtraction, multiplication, division).
• Strong written and verbal communication skills.
• Minimum of one (1) year of experience in customer service or a customer solutions environment.
• Minimum of one (1) year of experience in order management.
• Customer service experience in a manufacturing environment preferred.

Responsibilities

• Receive and process customer orders.
• Verify order accuracy, including pricing, shipping details, delivery dates, and special instructions.
• Maintain accurate customer and account records to ensure traceability and compliance with quality standards.
• Respond to customer inquiries using product knowledge and problem-solving skills to deliver effective solutions.
• Coordinate product returns, including carrier communication, create freight claims, and credit processing, in line with company policies.
• Communicate order status and critical updates to internal and external customers in a timely manner.
• Provide quotes and availability for custom order requests.
• Collaborate with internal teams (e.g., engineering, production, logistics, sales) to ensure customer satisfaction and timely fulfillment.
• Support continuous improvement initiatives by identifying service gaps and recommending process enhancements.
• All other duties as assigned

Skills

Microsoft Office Suite

Attention to detail

Verbal communication

Written communication

Basic math

Bilingual (French or Spanish)

Education

High School Diploma or better

GED Diploma or better

Tools

ERP system

Job description

Kinedyne LLC is seeking a Customer Service Representative (CSR) to deliver accurate, timely service, support order management, and uphold quality across Kinedyne entities, including government and international customers.

This on-site, full-time role in Prattville, AL involves processing orders, verifying pricing and delivery details, handling returns, communicating updates to customers, and collaborating with engineering, production, logistics, and sales to ensure satisfaction and continuous