Customer Solutions Specialist – Order Fulfillment & Service

The Heico Companies LLC; Prattville (AL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

BCBS Medical with HSA

Dental plans

Vision plan

Family health plans

Maternity/Paternity leave

Disability insurance

401K with company match

PTO & Tuition reimbursement

Life insurance

Voluntary plans: Aflac

Job summary

Kinedyne LLC is seeking a Customer Service Representative to deliver accurate, timely, and professional service across all Kinedyne entities, including government and international customers. The CSR will manage orders, verify details, and coordinate returns while maintaining records and supporting continuous improvement initiatives.

Ideal candidates have at least one year in customer service and order management, strong communication skills, and proficiency with MS Office and ERP systems.

Qualifications

• MS Office Suite proficiency.
• Bilingual ability in French or Spanish is a plus.
• Experience with ERP systems for order management.
• Strong attention to detail and accuracy in data entry and communication.

Responsibilities

• Receive and process customer orders.
• Verify order accuracy including pricing, shipping details, delivery dates, and special instructions.
• Maintain accurate customer and account records for traceability and quality compliance.
• Respond to customer inquiries with product knowledge and problem-solving.
• Coordinate product returns, carrier communication, freight claims, and credit processing per policy.
• Communicate order status and updates to internal and external customers promptly.
• Provide quotes and availability for custom orders.
• Collaborate with engineering, production, logistics, and sales to ensure timely fulfillment.
• Support continuous improvement by identifying service gaps and recommending process changes.
• All other duties as assigned

Skills

MS Office Suite

Bilingual French

Bilingual Spanish

ERP system

Attention to detail

Data entry

Communication skills

Customer service

Order management

Manufacturing environment experience

Job description

Kinedyne LLC is seeking a Customer Service Representative to deliver accurate, timely, and professional service across all Kinedyne entities, including government and international customers. The CSR will manage orders, verify details, and coordinate returns while maintaining records and supporting continuous improvement initiatives.

Ideal candidates have at least one year in customer service and order management, strong communication skills, and proficiency with MS Office and ERP systems.