Customer Service Representative

The Heico Companies LLC; Prattville (AL); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

BCBS Medical with HSA

Dental plans

Vision plan

Family health plans

Maternity/Paternity leave

Disability insurance

401K with company match

PTO & Tuition reimbursement

Life insurance

Voluntary plans: Aflac

Job summary

Kinedyne LLC is seeking a Customer Service Representative to deliver accurate, timely, and professional service across all Kinedyne entities, including government and international customers. The CSR will manage orders, verify details, and coordinate returns while maintaining records and supporting continuous improvement initiatives.

Ideal candidates have at least one year in customer service and order management, strong communication skills, and proficiency with MS Office and ERP systems.

Qualifications

• MS Office Suite proficiency.
• Bilingual ability in French or Spanish is a plus.
• Experience with ERP systems for order management.
• Strong attention to detail and accuracy in data entry and communication.

Responsibilities

• Receive and process customer orders.
• Verify order accuracy including pricing, shipping details, delivery dates, and special instructions.
• Maintain accurate customer and account records for traceability and quality compliance.
• Respond to customer inquiries with product knowledge and problem-solving.
• Coordinate product returns, carrier communication, freight claims, and credit processing per policy.
• Communicate order status and updates to internal and external customers promptly.
• Provide quotes and availability for custom orders.
• Collaborate with engineering, production, logistics, and sales to ensure timely fulfillment.
• Support continuous improvement by identifying service gaps and recommending process changes.
• All other duties as assigned

Skills

MS Office Suite

Bilingual French

Bilingual Spanish

ERP system

Attention to detail

Data entry

Communication skills

Customer service

Order management

Manufacturing environment experience

Job description

The Customer Service Representative (CSR) is responsible for delivering accurate, timely, and professional service to customers while supporting the organization's commitment to quality and continual improvement. This role ensures that customer requirements are met through customer focus, order management, process consistency, and effective communication for all Kinedyne entities (e.g. government and international customers).

Responsibilities

• Receive and process customer orders.
• Verify order accuracy, including pricing, shipping details, delivery dates, and special instructions.
• Maintain accurate customer and account records to ensure traceability and compliance with quality standards.
• Respond to customer inquiries using product knowledge and problem-solving skills to deliver effective solutions.
• Coordinate product returns, including carrier communication, create freight claims, and credit processing, in line with company policies.
• Communicate order status and critical updates to internal and external customers in a timely manner.
• Provide quotes and availability for custom order requests.
• Collaborate with internal teams (e.g., engineering, production, logistics, sales) to ensure customer satisfaction and timely fulfillment.
• Support continuous improvement initiatives by identifying service gaps and recommending process enhancements.
• All other duties as assigned

Minimum Skills And Experience Requirements

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams) and basic computer skills.
• Bilingual in French or Spanish is a plus.
• Order management via ERP system
• Strong attention to detail and accuracy in data entry and communication.
• Basic math skills (addition, subtraction, multiplication, division).
• Strong written and verbal communication skills.
• Minimum of one (1) year of experience in customer service or a customer solutions environment.
• Minimum of one (1) year of experience in order management.
• Customer service experience in a manufacturing environment preferred.

Kinedyne LLC offers a competitive and comprehensive benefits package that includes:

• BCBS Medical with company funded HSA (yearly).
• BCBS Dental plans
• VSP Vision plan
• Individual or Family Plans are available at affordable bi-weekly rates.
• Paid maternity and paternal leave.
• Company paid long & short-term disability.
• 401K with competitive company match.
• PTO & Tuition reimbursement.
• Company Paid Life Insurance.
• Voluntary plans available - Aflac, pet insurance, legal insurance, and identity and fraud protection plan

Kinedyne is a leader in the cargo securement industry.

About Kinedyne

Over the course of five decades, Kinedyne has evolved from a single facility in New Jersey to an international organization with more than 500 employees at facilities in four different countries around the world. As we grew and our product lines evolved, we believed that with Better Cargo Securement- Greater Cargo Capacity- and Faster Cargo Access Technologies, we can make the increasingly complex shipping environment just a litter easier for the industry to deal with today and as the future unfolds.

All the efforts throughout our history have enabled us to provide our customers the products, service, and support that they have come to expect from us over our five decades of growth, we've earned our right to be called The Cargo Control People.