Customer Service & Order Fulfillment Specialist

Novonesis; New Berlin (WI); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

401(k) match

Vacation & holidays

Health insurance

HSA option

EAP

Job summary

Novonesis in New Berlin, WI is seeking a Customer Service Specialist to manage end-to-end order processing and serve as the liaison between customers and internal teams. You will ensure accurate orders, resolve concerns, and support on-time delivery across SAP-driven workflows.

The role emphasizes customer focus, data accuracy, and collaborative problem-solving in a primarily office-based environment. Prior experience with international orders and logistics is a plus.

Qualifications

• Minimum 1 year of customer service experience.
• Professional written and verbal communication skills.
• Ability to read, write, and speak English.

Responsibilities

• Process domestic and international customer orders in SAP.
• Coordinate with Supply Chain, Sales, Shipping, and other teams to resolve delivery challenges.
• Create deliveries and manage shipping documentation, including export documents.

Skills

Customer service experience

Communication skills

MS Office

SAP

Education

High School Diploma or GED

Tools

SAP

Job description

Novonesis in New Berlin, WI is seeking a Customer Service Specialist to manage end-to-end order processing and serve as the liaison between customers and internal teams. You will ensure accurate orders, resolve concerns, and support on-time delivery across SAP-driven workflows.

The role emphasizes customer focus, data accuracy, and collaborative problem-solving in a primarily office-based environment. Prior experience with international orders and logistics is a plus.