On-Site Supply Order Support Specialist

Konecranes; New Berlin (WI); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical Plan

Dental

Vision

401k plan with a match from day one

Identity theft protection

Accident insurance

Travel insurance

Job summary

KONECRANES in New Berlin, Wisconsin is seeking a Customer Service - Supply Order Support Specialist to handle incoming customer order inquiries, confirmations, tracking statuses, and returns requests. You will work closely with internal stakeholders to ensure fast, accurate responses.

Requirements include a Bachelor's degree (or 3+ years in a customer-service role) and knowledge of SAP or similar business systems.

Qualifications

• Bachelor's degree and/or 3+ years of relevant work experience in a customer service driven environment.
• Knowledge of SAP or similar business systems.
• Excellent communication and problem-solving skills.

Responsibilities

• Ensure the best possible customer service through professional customer interaction throughout various scenarios.
• Work in a team environment to monitor and manage the central box for incoming inquiries.
• Communicate across multiple departments to deliver a solution to the customer.
• Manage customer complaints and execute appropriate customer service measures.
• Other duties as assigned.

Skills

Positive attitude

Leadership

Communication

Organizational skills

Problem-solving

Verbal communication

Written communication

Education

Bachelor's degree

Tools

SAP knowledge

Job description

KONECRANES in New Berlin, Wisconsin is seeking a Customer Service - Supply Order Support Specialist to handle incoming customer order inquiries, confirmations, tracking statuses, and returns requests. You will work closely with internal stakeholders to ensure fast, accurate responses.

Requirements include a Bachelor's degree (or 3+ years in a customer-service role) and knowledge of SAP or similar business systems.